I just reread this classic book: How to Win Friends and Influence People.  Once again, this is a great leadership learning moment for me with Dale Carnegie who wrote this book in 1936.

This is a very easy reread for me. I just go over my underlines and each chapter has a resume at the end. Let me share with you some highlights from this classic that I invite you to read yourself.

The book has six major sections. The core principles of each section are quoted below.

Fundamental Techniques in Handling People

1. Don’t criticize, condemn, or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want.
4. never show others that you are not interested in what they want say.

Six Ways to Make People Like You

1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person’s name is, to that person, the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person’s interest.
6. Make the other person feel important – and do it sincerely.

Twelve Ways to Win People to Your Way of Thinking

1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person’s opinions. Never say “You’re Wrong.”
3. If you’re wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Start with questions to which the other person will answer yes.
6. Let the other person do a great deal of the talking.
7. Let the other person feel the idea is his or hers.
8. Try honestly to see things from the other person’s point of view.
9. Be sympathetic with the other person’s ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

1. Begin with praise and honest appreciation.
2. Call attention to people’s mistakes indirectly.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise every improvement.
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing what you suggest.

I am working to adapt this classic book in Creole   (among others) and share its content through a LEADERSHIP tour in Haiti.

Have you read this book? Please,  share your thoughts with us.

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