I just reread this classic book: How to Win Friends and Influence People. Once again, this is a great leadership learning moment for me with Dale Carnegie who wrote this book in 1936.
This is a very easy reread for me. I just go over my underlines and each chapter has a resume at the end. Let me share with you some highlights from this classic that I invite you to read yourself.
The book has six major sections. The core principles of each section are quoted below.
Fundamental Techniques in Handling People
- Don’t criticize, condemn, or complain.
- Give honest and sincere appreciation.
- Arouse in the other person an eager want.
- never show others that you are not interested in what they want say.
Six Ways to Make People Like You
- Become genuinely interested in other people.
- Remember that a person’s name is, to that person, the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of the other person’s interest.
- Make the other person feel important – and do it sincerely.
Twelve Ways to Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it.
- Show respect for the other person’s opinions. Never say “You’re Wrong.”
- If you’re wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Start with questions to which the other person will answer yes.
- Let the other person do a great deal of the talking.
- Let the other person feel the idea is his or hers.
- Try honestly to see things from the other person’s point of view.
- Be sympathetic with the other person’s ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
- Begin with praise and honest appreciation.
- Call attention to people’s mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise every improvement.
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing what you suggest.
I am working to adapt this classic book in Creole (among others) and share its content through a LEADERSHIP tour in Haiti.
Have you read this book? Please, share your thoughts with us.